Frequently asked questions

Q: How long will it take to receive my order?

A: Please allow 3 business days for Item(s) to process & ship (after payment is accepted) . Typically after the item(s) has shipped, you will receive it within 3 to 5 business days.

Q: How will I know when my order ships? 

A: You will receive a USPS tracking number @ the email address provided.

Q: What if you don't have my size, can you order it for me?

A: No (unfortunately). We purchase bulk orders, and once the sizes are gone, they're gone. 

Q: We still didn't answer your question?

A: Please submit a message using the contact form below or in the "contact" section. We will respond within 48 hours!

Q: What is your return policy?

A: Return Policy: Exchanges ONLY

☆You must complete an Exchange Authorization form FIRST:

☆Please email us in regards to your exchange & we will email the EA form for you to complete!

☆Items must be in new condition, unworn, with tags attached @ our discretion.

☆The customer is responsible for all shipping fees, tracking, and insurance. Item(s) must be received within 7 days of the original delivery date.

☆All Sale & Clearance items are final sale (this includes coupon codes) .


Hours


Monday

By Appointment Only

Tuesday

By Appointment Only

Wednesday

By Appointment Only

Thursday

12:00PM - 7:00PM

Friday

12:00PM - 7:00PM

Saturday

12:00PM - 7:00PM

Sunday

By Appointment Only

Lets Keep In Touch

Contact

Jewels Royal Boutique

2025 Ayrsley Town Blvd,

Bldg 1103,

Charlotte, NC 28273